1. Introduction

At Faircare Counselling, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect your information in compliance with GDPR regulations and UAE data protection laws.

By using our services, you consent to the collection and use of your personal data as outlined in this policy.

2. What Information We Collect

We collect and process the following types of personal data:

• Personal details – Name, contact information (phone number, email), and address (if provided).
• Health-related data – Information shared during the booking process to match you with a therapist.
• Payment information – Transaction details for session payments. We do not store full card details.
• Session records – Notes therapists may take as part of professional practice (only accessible to your assigned therapist).
• Technical data – IP address, device type, and browser information when visiting our website.

We only collect and use the necessary data to provide therapy services and support.

3. How We Use Your Information

Your personal data is used for the following purposes:

• Providing therapy services – Matching you with a suitable therapist based on your needs.
• Session management – Booking, rescheduling, and tracking completed sessions.
• Payment processing – Managing invoices and payments for services.
• Client support – Responding to queries and assisting with therapist changes.
• Legal compliance – Ensuring data security and compliance with regulatory requirements.

We will never sell, rent, or share your data with third parties for marketing purposes.

4. Data Security & Storage

We take appropriate security measures to protect your data from unauthorised access, loss, or misuse. This includes:

• Secure encryption for sensitive data.
• Limited access to therapy notes (only accessible by your therapist).
• Regular security audits and compliance checks.
• GDPR and UAE data protection compliance in data handling and storage.

Your data will be stored only for as long as necessary to fulfil our services and comply with legal requirements.

5. Confidentiality & Third-Party Sharing

All information shared in therapy sessions is strictly confidential. However, we may disclose personal data in the following exceptional cases:

• Legal requirements – If required by law or regulatory authorities.
• Risk of harm – If there is a serious risk to your safety or the safety of others.
• Payment processing – Securely processed by third-party payment providers

Any sharing of data will be handled with strict confidentiality and minimal disclosure.

6. Your Rights Under GDPR

Under GDPR and UAE data protection laws, you have the right to:

• Access – Request a copy of the personal data we hold about you.
• Rectification – Ask us to correct inaccurate or incomplete data.
• Erasure – Request the deletion of your data (subject to legal and contractual obligations).
• Restriction – Limit how we process your data in certain circumstances.
• Data portability – Request your data in a structured, commonly used format.
• Object – Withdraw consent for data processing where applicable.

To exercise these rights, please contact us at [email protected].

7. Cookies & Website Tracking

Our website uses cookies to enhance user experience and collect anonymous site analytics. You can manage or disable cookies through your browser settings.

8. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website, and we encourage you to review it regularly.

9. Contact Information

If you have any questions about this Privacy Policy or your personal data, please contact us:

📧 Email: [email protected]m
📞 Phone: +44 7395 335182